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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

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Fayelyn Kamiko

August 19, 2026

5  out of  5
rating by Fayelyn Kamiko
"Quick response, understandable, very kind service has been excellent I’m so happy I switched to State Farm ."
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Stacey Takanishi

August 7, 2026

5  out of  5
rating by Stacey Takanishi
"Matthew is awesome! He shows he cares about his clients and is very quick to respond to any request!"
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Chow Fun

August 6, 2026

5  out of  5
rating by Chow Fun
"Great job!
Speaking with Napua was pleasant, very professional, patient and informative. I'm very satisfied with the policy she helped me obtain. Mahalo Nui Loa...
Luke Zuger"
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Dj Guthrie

July 29, 2026

5  out of  5
rating by Dj Guthrie
"Kind and patient agent who delivered quick, easy, very informative and helpful service."
We responded:
"Mahalo for your 5-star review! We truly appreciate your kind words."
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Ofa Tupouniua

July 24, 2026

5  out of  5
rating by Ofa Tupouniua
"Got Agents, always willing to help"
We responded:
"Mahalo for sharing your experience! We’re happy to hear you feel well-supported. If we can be of any assistance, please don't hesitate to reach out. "
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Mavis Lee

July 16, 2026

5  out of  5
rating by Mavis Lee
"Matthew and the entire staff were very pleasant and helpful with all of my questions regarding the policies I have with State farm. Called back and they responded immediately. Very good customer service and answered my questions without hesitation."
We responded:
"Mahalo for your 5-star review! We truly appreciate your support and business. Please let us know if we can be of any assistance. "
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Sean Barnes

July 14, 2026

5  out of  5
rating by Sean Barnes
"Great experience! Napua was very responsive, answered all our questions. Made us feel very comfortable with the whole process. We feel very well taken care of. Our highest recommendation!!"
We responded:
"Mahalo for the great review! We’re happy you had a responsive, helpful experience and felt comfortable throughout the process. We truly appreciate your recommendation and look forward to assisting you again in the future."
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Kahekili Kahahawai

July 13, 2026

1  out of  5
rating by Kahekili Kahahawai
"Stay away this place is clueless when it comes to their rates. Underwriters here are trash also. The staff here should work at a circus. Nice but completely clueless about their jobs. The underwriters are strict and rates go up out of nowhere. Go elsewhere"
We responded:
"Aloha Kahekili,

We’re sorry to hear about your experience. We take pride in providing honest, knowledgeable service and treating every customer with respect.

We aren’t able to locate a record of working with you at our State Farm office, so we’d appreciate the opportunity to learn more about what happened. If you contacted our office, please call us at (808) 262-6155 or email matthew@kendighawaii.com so we can look into your concerns.

While underwriting decisions and rates are determined by State Farm and can change based on many factors, we’re always happy to explain those changes and help customers explore every available option.

We hope to hear from you."
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Tovia Mino

July 10, 2026

5  out of  5
rating by Tovia Mino
"Krystle was very professional in getting me to purchase insurance for my vehicle. She answered all my questions and was very helpful, polite and very cheerful personality, it was a pleasure talking to her, our phone call got cut off but she called right back and apologized for it. Thank you so much Krystle"
We responded:
"Mahalo for taking the time to share your experience. We’re glad Krystle was able to answer your questions and help make the process smooth and professional. We appreciate your kind words and look forward to assisting you again in the future."
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Emaline Paraon-Kahale

July 8, 2026

5  out of  5
rating by Emaline Paraon-Kahale
"State Farm has been in our family for generations. Our homeowners insurance, multiple car insurance, life insurance, everything. The people there who assist us are always so helpful, personable, & knowledgeable, they are the best!"
We responded:
"Mahalo for the wonderful review! We truly appreciate you taking the time to share your experience. If you ever need anything, the team at Matthew Kendig State Farm Kailua is here for you."
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Melvin Mulligan

July 3, 2026

5  out of  5
rating by Melvin Mulligan
"Super Stoked to State Farm my automobile insurance company!!! Mahalo Crrystal!!!"
We responded:
"Mahalo for the 5-star review! We’re always here to help if you have any questions - Matthew Kendig State Farm Kailua"
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Pamela Leclerc

July 1, 2026

5  out of  5
rating by Pamela Leclerc
"I have worked with Crystal for many years in this State Farm office. She has always been very courteous and efficient with helping me with my needs. I can always call on her when I need anything and she is very prompt to help me. I enjoy working with her."
We responded:
"Mahalo for your wonderful review! We truly appreciate your loyalty and the trust you’ve placed in us. We’re lucky to have her on our team, and we look forward to continuing to support you!"
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Melissa Chewek

June 26, 2026

5  out of  5
rating by Melissa Chewek
"Napua was very helpful and have a good customer service."
We responded:
"Mahalo! Napua and the entire team at Matthew Kendig State Farm Kailua are grateful for your kind words. We're always here to help whenever you need us!"
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Federico Velacion

June 17, 2026

5  out of  5
rating by Federico Velacion
"Kristin Kobashigawa was very helpful and knowledgeable with adding a new car to my insurance policy, she was also very cheery and delightful to talk to while going thru the process. 10/10 would recommend!"
We responded:
"Mahalo for the 5-star review! The entire team at Matthew Kendig State Farm Kailua is always here to help whenever you need it."
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Summer Burnett

May 26, 2026

5  out of  5
rating by Summer Burnett
"Matthew and his staff are amazing. As a whole they are knowledgeable, responsive, and handle their relationship with their customers with the utmost care. I highly recommend this office for all of your insurance needs!"
We responded:
"Mahalo! Your recommendation means a lot to the entire team at Matthew Kendig State Farm Kailua. "
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Sean Alpichi

May 23, 2026

5  out of  5
rating by Sean Alpichi
"5 stars! Great service, friendly team, and very easy to work with. Highly recommend!"
We responded:
"Mahalo Sean! The entire team at Matthew Kendig State Farm Kailua are truly grateful for your kind words."
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Destinee H.

May 22, 2026

5  out of  5
rating by Destinee H.
"Loved my interaction getting insurance set up - incredibly helpful, kind, and quick!!"
We responded:
"Mahalo! We’re so glad your insurance setup experience was smooth and that you found our team helpful, kind, and efficient. The entire team at Matthew Kendig State Farm Kailua truly appreciates your trust, and we’re always here if you have any questions. "
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Alma Cervantes

May 21, 2026

5  out of  5
rating by Alma Cervantes
"Matthew Kendig was thoroughly prepared to handle all questions I had on my auto and home insurance policies and covered aspects of my coverages that I was unaware of. He also stated that any future questionable damages would be pursued if coverage was possible.
I found Matthew and his staff to be very warm and supportive and I would not hesitate to ask for help should problems occur. I hope that he will be my State Farm agent for many more years to come."
We responded:
"Mahalo for taking the time to leave such a thoughtful review! The entire team at Matthew Kendig State Farm Kailua are truly grateful for your kind words. Thank you again for your trust. I look forward to being your State Farm agent for many years to come!"
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Phoebe Choi

May 19, 2026

5  out of  5
rating by Phoebe Choi
"Krystle has been incredibly helpful and kind throughout the entire process with my insurance needs. From beginning to end, she was always professional, responsive, and made everything so much easier to understand. She took the time to answer all my questions and genuinely cared about helping me find the best option.

I truly appreciate her patience, knowledge, and excellent customer service. It’s hard to find someone so professional yet so easy and pleasant to work with. I highly recommend Krystle to anyone looking for insurance help — she made the whole experience smooth and stress-free!"
We responded:
"Mahalo for your wonderful review! Krystle and the entire team at Matthew Kendig State Farm Kailua are truly grateful for your kind words. We’re so happy to hear that Krystle’s professionalism, responsiveness, and care made your insurance experience smooth and easy. It means a lot to us to know that her patience and dedication stood out. Please don’t hesitate to reach out anytime. We’re always here to help with your insurance needs!"
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grace mathin

May 18, 2026

5  out of  5
rating by grace mathin
"Very reliable and kind employee , Napua you are awesome!!
Thank you so much for all the efforts you did to reach out to us in Maui:"
We responded:
"Mahalo! Napua and the entire team at Matthew Kendig State Farm Kailua are grateful for your kind words. We're always here to help whenever you need us!"
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Bryson Lono

May 12, 2026

5  out of  5
rating by Bryson Lono
"Napua was great! Very respectful, kind, and especially patient. I definitely recommend Napua at Matthew Kendig - State Farm Insurance! Mahalo Napua!🤙🏽"
We responded:
"Mahalo! Napua and the entire team at Matthew Kendig State Farm Kailua are grateful for your kind words. We're always here to help whenever you need us!"
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Makapuubbclub

May 11, 2026

5  out of  5
rating by Makapuubbclub
"Napua is the most attentive provider I have ever worked with! She’s thorough and responsive. Mahalo for keeping us up to date and in the know!!!"
We responded:
"Mahalo! Napua and the entire team at Matthew Kendig State Farm Kailua are grateful for your kind words. We're always here to help whenever you need us!"
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georgie mason

May 11, 2026

5  out of  5
rating by georgie mason
"Very satisfied with services."
We responded:
"Mahalo for your review! It means a lot to the entire team at Matthew Kendig State Farm Kailua."
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Amber Kobashigawa

May 10, 2026

5  out of  5
rating by Amber Kobashigawa
"I highly recommend Napua at State Farm Insurance Matthew Kendig’s office for all of your insurance needs. Napua helped us with our family’s car insurance bundle, renters insurance and a lot more! She is very attentive to your needs and kind to talk to over the phone which is very reassuring and I love that.

Matthew also was very generous in assisting my family and I when the Kona low storm damaged our home and got flooded. We greatly appreciate everything you do for the people and community.

Mahalo nui loa!
Lono Ohana"
We responded:
"We are truly touched by your kind words and grateful for your trust. Helping your family with your insurance needs is what we strive for every day. Our community’s well-being is at the heart of all we do, and your mahalo means so much to us. Please know we’re always here for you."
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Marie S.

May 9, 2026

5  out of  5
rating by Marie S.
"Very good helpful customer service with Napua! She is informative, friendly, compassionate & patient. I highly recommend her service!"
We responded:
"Mahalo! Napua and the entire team at Matthew Kendig State Farm Kailua are grateful for your kind words. We're always here to help whenever you need us!"